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Shipping & Returns Policy

Shipping

All of our items are express shipped via DHL or TNT. Items typically arrive within 2 - 4 business days from the date of shipment. Signature confirmation is required upon delivery. If items are not in stock locally, they will be shipped directly from the warehouse or manufacturer. Relay Supply is not responsible for paying the customs fee's of the destination country. We do not guarantee that your items will be shipped from Canada. If you have concerns about customs or customs fee's, please feel free to contact us regarding your order.

Returns Policy

Items shipped directly to you from our manufacturers, or through our store to you, are eligible for return and a partial refund if we are notified within 7 days of the arrival of the item.  Shipping fees are non-refundable.  Items that are damaged or defective on arrival are eligible for replacement at no cost to you. Pictures of the damaged or defective item must be emailed to us prior to the return of the item. Relay Supply retains the right to void/disallow returns for items that are deemed damaged as a result of customer action/negligence.

Sales Policy

All items are provided as is in accordance with their item description and product listing information. While we do our best to keep this information up to date, there are occasionally changes to our products that are not captured in our product listings. Please inform us within the 7 day period after receiving your items of any discrepancies!